All my gameplay and account activity were legitimate and conducted in good faith. The casino closed my account the next day and immediately cancelled the withdrawal without providing any explanation or evidence of wrongdoing. “jokersace.com domain is explored by Lava Entertainment…” It was noted that no gaming authority intervention was possible, and the unresolved complaint might impact the casino’s rating.
Super Ace
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. The player was informed that he could reopen the complaint by resuming contact. We attempted to assist by requesting further information and extending the response time, but due to the player’s lack of communication, the complaint was closed without resolution.
- You will soon be redirected to the casino’s website.
- However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach.
- You can play the Fortune Ace slot game for free through demo versions on Pragmatic Play or casino.
- Super Ace is packed with special features that elevate the gameplay experience and enhance winning opportunities.
- We advise against taking advantage of any offers from this casino.
- When golden cards are matched and eliminated, they transform into wilds, further boosting the potential for significant payouts.
- I’m submitting this complaint already even though it’s only been a day because this is against their terms and conditions.
These features, combined with the game’s high RTP and medium volatility, make Super Ace an attractive choice for players seeking both entertainment and substantial rewards. Additionally, the game includes a free spin feature triggered by scatter symbols, providing players with additional opportunities to win big. Super Ace, developed by Jili Games, is packed with exciting features and bonuses that enhance the gaming experience and increase winning potential. Additionally, the game includes a free spin feature, triggered by collecting three scatter symbols, providing players with even more opportunities to win big. Regarding your concerns about the license of this casino, if you check our review, you can see that we inform players that this casino operates with a fake license. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
The complaint was resolved by marking it as “unresolved” due to the casino’s lack of cooperation and absence of a valid license or alternative dispute resolution service. If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach.
- The game also features wild cards, scatter-triggered free spins, gold symbols, tumbling reels, and other special features.
- Have you made any successful withdrawals from this casino before?
- The casino claims that my account was closed due to a breach of their terms.
- Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to.
- The innovative features, such as the Golden Card transforming into a Joker symbol and the Combo Multiplier system, enhance gameplay and increase winning potential.
- Consequently, the complaint was marked as “unresolved,” and the player was advised to consider casino reviews and ratings in the future.
You can play the demo version for practice or deposit money for a chance to win real cash. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Unfortunately, there are not any deposit bonuses from Joker’s Ace Casino in our database. However, we do not know about any no deposit bonuses offered by Joker’s Ace Casino.
Tumble Multipliers
In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. I am owed my £3,000 withdrawal, as well as the remainder of my deposit refunds. My account closure and the cancellation of my pending withdrawal were unjustified. The remaining amount is unaccounted for, and the casino has not provided proof of any additional refunds. The casino claims to have refunded all my deposits.
About Fortune Ace Slot Game
We advise against taking advantage of any offers from this casino. After a detailed review by our independent casino review team, Joker’s Ace Casino has received a Very low Safety Index rating. This rating should give you an idea of how safe and fair each casino is.
Super Ace Slot Overview
As a result, we must close this complaint for the moment. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. This means that it may take some time before your money appears in your account. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.
I will mark the complaint as “unresolved” in our system. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. I will now contact Joker´s Ace Casino outside this complaint thread and let you know any new information once I receive it. I will now transfer your complaint to my colleague Jana(email protected), who will be at your service. You can confirm this by clicking on your complaint resolver’s profile.
Cascading Wins & Elimination Mechanic
I will now transfer your complaint to my colleague Attila (email protected), who will be at your service. Here’s a screenshot from my withdrawal page- Currently waiting for my money from them, they have a support chat but it just seems automated with very vague responses. I’ve been told starting a complaint might help get it resolved? The Complaints Team had attempted to engage the joker ace casino casino for clarification and assistance but received no response. I would now like to ask Joker’s Ace Casino for their help in resolving this complaint.
The player reported that despite being a verified member and having made deposits without issues, his withdrawal requested on November 16 remained unprocessed by November 28. He suspected the casino operated fraudulently, as he discovered fake registration numbers and numerous complaints online. The game is also mobile-friendly, so all you need is a legitimate Fortune Ace casino to play anywhere, anytime. You can also land chip scatters that trigger free spins and joker wilds that substitute other symbols for a winning combination. The game is all about casino cards, so you’ll encounter A, K, Q, J, 10, 9, 8, and 7.
More about bonuses from Joker’s Ace Casino
It helps players develop strategies, get a feel for the game’s volatility, and determine whether it suits their preferences. This balance makes Super Ace appealing to a wide range of players, from those who prefer stable returns to those seeking occasional big wins. This means that players can expect a mix of small and significant wins, with neither extreme being too frequent. The game offers a unique blend of traditional card elements with modern slot mechanics, including wild symbols, scatter symbols, and a combo multiplier system. Jili Games targets various markets, particularly in Southeast Asia, and offers a diverse portfolio of slots, table games, and other casino games.
With its high RTP of 97.5% and medium volatility, Super Ace offers a balanced gaming experience that appeals to both new and seasoned players. The player from the United Kingdom had requested a withdrawal three weeks ago from Jokersace2.com and was still waiting for his funds. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings. Consequently, the complaint was marked as “unresolved,” and the player was advised to consider casino reviews and ratings in the future.
Super Ace, developed by Jili Games, offers a unique blend of traditional card elements with modern slot mechanics, making it an engaging choice for players. To maximize wins, players should focus on leveraging these special features and managing their bankroll wisely. Available at the top of this page, the demo version allows users to experience the gameplay mechanics, special features, and overall design of the slot for free. The Super Ace demo is an excellent way for players to explore the game and its features without any financial risk. While lacking a dedicated bonus round may seem like a drawback, Super Ace’s innovative features ensure players remain engaged and rewarded throughout their session. Super Ace is packed with special features that elevate the gameplay experience and enhance winning opportunities.
If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to ask the casino to reply to this complaint. The complaint was forwarded to the Complaints Team, which made multiple attempts to contact the casino for resolution but received no response.
You can learn more about these registration bonuses and discover the best one for you below. Most notably, these include no deposit bonuses (NDB) and deposit bonuses. This is the worst rating we give to casinos, which is why we strongly recommend not playing at this site. When playing at casinos with a high rating, you should be able to play without running into several types of issues that can be quite common at lower-rated sites. Before you claim a bonus from any casino, we advise considering its Safety Index.